Support is key in the online ID-verification process

Support

By making the right translation from data to solutions, DataChecker distinguishes itself from other providers in the market. DataChecker is continuously working on improving technology, onboarding processes, user-experience and the level of  pro-active support. Our Support team helps by apllying various solution options for our customers, the team has a number of expertiselevels, 

• Technical support
• User experience support
• Document review
• Server level support

It is important that the information we supply is easy to process for our customers. DataChecker believes that communication is an essential part of the support process. Monitoring each check and pro-active support is key for an excellent user-experience.

SLA

DataChecker has a SLA (Service Level Agreement) to create a clear overview of the agreements which have been made with the customer. The SLA describes the functionalities of the services. In addition, we can fulfil for example legal wishes and needs of customers and we can guarantee the quality of our services.